XONEX Relocation Secures 2nd Place on HRO Today's Customer Satisfaction Survey

XONEX Relocation, a third-party relocation services company, today announced that the company has jumped up to 2nd place on HRO Today Magazine’s coveted Baker’s Dozen Customer Satisfaction Survey for relocation providers. In addition to the overall 2nd place ranking, XONEX Relocation raised its Quality Service rankings, securing a 3rd place spot. HRO Today’s Baker’s Dozen rankings are based solely on feedback from clients.

“We are celebrating today," said Paige Holden, President of XONEX Relocation. “Last year, we faced new requirements that forced the mobility industry to implement swift changes to real estate practices. The XONEX team worked very closely with our clients and partners to mitigate the impact of this shift in an accurate and timely manner. We are grateful for this great collaboration and look forward to bringing this energy to the table as we develop meaningful, long-term solutions for our clients.”

In order to be considered for a ranking this year, participants had to have a minimum of 13 surveys from 10 different companies.  Companies had to complete the entire questionnaire to be counted and the respondents had to take the survey from their company email account.

In addition to ranking 2nd overall and 3rd for quality of service, XONEX Relocation placed 4th for size of deal and 4th for breadth of service. XONEX’s service rankings are a direct result of the company’s continued commitment to proactive communication, responsiveness, and flexibility in all areas of relocation program management, from counseling to technological applications.  We also launched new relocation programs across the entire talent acquisition pipeline and continued IT expansion into new products and enhanced security.

The HRO Baker’s Dozen list is ranked solely based on feedback provided by the buyers of the rated services. The ratings are not based on the opinion of the HRO Today staff. HRO Today collects feedback annually through an online survey which they distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

In order to determine an overall ranking from this data, HRO Today analyzes results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, scores are calculated in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings and are presented to demonstrate the relative differences among the ranked service providers.